Returns + Exchanges

 

Returns/Exchanges

We understand that buying online doesn't always go as planned... that is why we offer exchanges within 7 days of receiving your item. Exchanges will not be made if item has been visibly worn, altered, or sanitation pad has been removed. To make an exchange please follow these steps.

  • Email contactus@kainoanani.com
  • In the email please provide: Name, Order/Item Number, Item you would like to return/exchange, and reason for returning/exchanging
  •  If there is an issue with the clothing item please state it in the email
  •  Please wait to receive a return email from contactus@kainoanani.com before mailing back your item(s). In this email from contactus@kainoanani.com we will have detailed instructions on how to make a return or exchange
  • A return stamp will be provided to you but you must pay for your return packaging. Please do NOT return your goodie bag.

If you have any questions about our exchange policy or concerning an exchange please email Jasmine at kainoanani@gmail.com. 

*Sale items are non-refundable but can be exchanged for a product of equal or lesser value

*We do not refund shipping costs.

*Any additional customs/shipping costs upon delivery of goods must be paid by you. These costs will not be reimbursed.

 

 

TERMS AND CONDITIONS POLICY

Please be sure to review our policies thoroughly. By visiting KAINOANANI.COM and/or purchasing from Kainoa Nani Swimwear constitutes your agreement with said policies. You will be bound by these terms and conditions. If you do not agree with any of our policies please do not use the Kainoa Nani Swimwear website.

Please review our Shipping Policy before purchasing from the Kainoa Nani Swimwear website. Kainoa Nani Swimwear reserves the right to make changes to our site, products, prices, policies, terms and conditions at any time without prior notice. It is recommended that you review the Terms and Conditions each time you visit the Kainoa Nani Swimwear website.

Kainoa Nani Swimwear will not be liable, under any circumstance, for any direct or indirect losses or damages in connection with the use or inability to use this website. This website also contains links to other websites that are not operated by Kainoa Nani Swimwear. Kainoa Nani Swimwear has no control over these sites and accepts no responsibility whatsoever for them or for any loss or damage that may arise from your use of them. If you are dissatisfied with this website or content on the site, please discontinue using the website.

If you received a faulty or damaged item from our online store, please contact us at contactus@kainoanani.com

Kainoa Nani Swimwear retains the right to refuse any and all request made by you at any time.

PRODUCTS

  • Descriptions for our products are subject to change without notice.
  • Even though Kainoa Nani Swimwear tries to be as precise as possible, we do not warrant that our products descriptions and/or content of this website are accurate or error free. We recommend you contact Kainoa Nani Swimwear contactus@kainoanani.com prior to you purchasing the product(s) with any questions you might have regarding the specific item.

PRICING

  • Prices for our products are subject to change without notice.
  • Kainoa Nani Swimwear does not offer price adjustments or price matching.
  • Prices do not include duty and tax fees for international orders. These fees are the responsibility of the customer.

PAYMENT OPTIONS

  • We accept American Express, Visa, Master Card and Discover credit card payments.
  • We do not accept personal checks, money orders, direct bank deposits.

    SALES TAX

    • Sales tax is included in the cost of the product.

    VERIFICATION UPON SHIPPING

    Please make sure that you are using the same billing address and contact information as it appears on your credit statement. If your information does not match up, your order could be delayed or cancelled.

    When specifying shipping address, please make sure the information is correct, apt. number, zip code, etc or your order will be delayed or cancelled.

    ORDER MODIFICATIONS AND CANCELLATIONS

    • Once an order is submitted, it can not be modified or cancelled. If you need to update your shipping address please contact Jasmine at kainoanani@gmail.com
    • Multiple orders can be combined as long as the purchases are made before the initial purchase has been shipped out. 
    • Orders will not be refunded for packages that are not accepted by the recipient upon delivery.
    • All packages within the United States will have a tracking number and will be trackable.
    • All packages outside of the United States can have tracking added on to the postage at an additional rate, paid by the customer